JOB SPECIFICATION DEPARTMENT: CALL CENTRE
JOB OVERVIEW
Call Centre Agent
JOB LOCATION
Suite 111, Block B, 1st Floor, Cresta Junction Job Working hours Monday to Thursday 8:00 – 16:00 Friday 8:00 – 15:00
JOB PURPOSE
An outbound call centre agent is responsible for primarily making calls to reach and attract prospective customers.
REPORTS TO
Call Centre Manager
VALUES
Honesty – Being Honest with our clients, our colleagues and ourselves.
Integrity – Moral principles ensure that we make business decisions that are aligned to honesty, truthfulness, and fairness.
Trust – This is a value that gets built over time and is necessary to be developed and sustained between colleagues and clients.
EDUCATION REQUIREMENTS
Grade 12 / Matric / Equivalent
KNOWLEDGE REQUIREMENT
Knowledge of MS Office.
Knowledge of analysing information.
Knowledge of Call Centre Environment.
Working Knowledge of office equipment.
Organized with the ability to prioritize and multi-task.
Excellent written, verbal and communication Skills.
OTHER REQUIREMENTS
Own transportation
x Full-time
PREFERRED WORK EXPERIENCE
1-3 years’ experience in similar field
PERSONAL QUALITIES & SKILLS
Self-Starter
Highly motivated
Team player
Excellent verbal and written ability
Excellent listening skills
Decisive and goal orientated
ADDITIONAL JOB DIMENSIONS
KEY PERFORMANCE AREAS | OUTPUTS AND INDICATORS |
CALL CENTRE | • Make cold calls to leads and generate sales. |
• Build rapport. | |
• Utilize strong objection handling skills. | |
• Have strong telephone etiquette. | |
• Maintaining 90% call quality. | |
• Meet daily, weekly, monthly targets and annual key performance indicators (KPIs) | |
• Staying abreast all digital servicing tools within the business and ensuring that the functionality is fully understood. | |
• Adhering to internal and external compliance requirements. | |
• Operating in a high-octane sales environment. | |
` • Easily adaptable to technologies synergies. | |
• Score competency over 85% on bi-annual application of knowledge. (PST Assessment) |
EMPLOYMENT STATUS:
• Full Time Position
SALARY:
• Market related Basic Salary & Commission – To be discussed at interview
PROBATIONARY PERIOD:
• Three months
START DATE: Ongoing recruitment
CLOSING DATE: N/A