JOB SPECIFICATION DEPARTMENT: CALL CENTRE
JOB OVERVIEW
Call Centre Agent

JOB LOCATION
Suite 111, Block B, 1st Floor, Cresta Junction Job Working hours Monday to Thursday 8:00 – 16:00 Friday 8:00 – 15:00

JOB PURPOSE
An outbound call centre agent is responsible for primarily making calls to reach and attract prospective customers.

REPORTS TO
Call Centre Manager

VALUES
Honesty – Being Honest with our clients, our colleagues and ourselves.
Integrity – Moral principles ensure that we make business decisions that are aligned to honesty, truthfulness, and fairness.
Trust – This is a value that gets built over time and is necessary to be developed and sustained between colleagues and clients.

EDUCATION REQUIREMENTS
Grade 12 / Matric / Equivalent

KNOWLEDGE REQUIREMENT
Knowledge of MS Office.
Knowledge of analysing information.
Knowledge of Call Centre Environment.
Working Knowledge of office equipment.
Organized with the ability to prioritize and multi-task.
Excellent written, verbal and communication Skills.

OTHER REQUIREMENTS
Own transportation
x Full-time

PREFERRED WORK EXPERIENCE
1-3 years’ experience in similar field

PERSONAL QUALITIES & SKILLS
Self-Starter
Highly motivated
Team player
Excellent verbal and written ability
Excellent listening skills
Decisive and goal orientated

ADDITIONAL JOB DIMENSIONS

KEY PERFORMANCE AREAS OUTPUTS AND INDICATORS
CALL CENTRE • Make cold calls to leads and generate sales.
• Build rapport.
• Utilize strong objection handling skills.
• Have strong telephone etiquette.
• Maintaining 90% call quality.
• Meet daily, weekly, monthly targets and annual key performance indicators (KPIs)
• Staying abreast all digital servicing tools within the business and ensuring that the functionality is fully understood.
• Adhering to internal and external compliance requirements.
• Operating in a high-octane sales environment.
` • Easily adaptable to technologies synergies.
• Score competency over 85% on bi-annual application of knowledge. (PST Assessment)

EMPLOYMENT STATUS:
• Full Time Position

SALARY:
• Market related Basic Salary & Commission – To be discussed at interview

PROBATIONARY PERIOD:
• Three months

START DATE: Ongoing recruitment
CLOSING DATE: N/A

 

JOB OVERVIEW
JOB TITLE Receptionist
JOB LOCATION Suite 111, Block B, 1st Floor, Cresta Junction
JOB WORKING HOURS Monday to Thursday 8:00 – 16:00
Friday 8:00 – 15:00
JOB PURPOSE A Receptionist is an employee taking an office or administrative
support position. The work is usually performed in a waiting area such
as a lobby or front office desk of an organization or business.
REPORTS TO Office Coordinator

VALUES
Honesty – Being Honest with our clients, our colleagues and ourselves.
Integrity – Moral principles ensure that we make business decisions
that are aligned to honesty, truthfulness, and fairness.
Trust – This is a value that gets built over time and is necessary to be
developed and sustained between colleagues and clients.

EDUCATION REQUIREMENTS Grade 12 / Matric / Equivalent
Knowledge requirement Knowledge of MS Office.

WORKING KNOWLEDGE OF OFFICE EQUIPMENT.
Organized with the ability to prioritize and multi-task.
Excellent written, verbal and communication Skills.

OTHER REQUIREMENTS
Own transportation
x Full-time Part-time Independent
Contractor
Intern

PREFERRED WORK EXPERIENCE
1-3 years’ experience in similar role
Personal Qualities &
Skills
Self-Starter
Highly motivated
Team player
Excellent verbal and
written ability
Excellent listening
skills
Decisive and goal
orientated

ADDITIONAL JOB DIMENSIONS
Key Performance areas Outputs and indicators
Reception • Written and verbal communication skills
• Customer service
• Meeting and greeting clients
• Booking meetings
• Arranging courier deliveries
• Keeping the reception area tidy
• Answering and forwarding phone calls
• Screening phone calls
• Making sure that there are enough coffee/tea making
ingredients for staff in the Tea Area
• Multitasking and prioritizing
• Dependability
• Familiarity with Microsoft Office
• Problem-solving
• Ability to work under pressure
• Attention to detail
• Adaptability
` • Professional phone and email etiquette

EMPLOYMENT STATUS:
• Full Time Position

SALARY:
• Market related Basic Salary – To be discussed at interview

PROBATIONARY PERIOD:
• Three months

START DATE: 01st September 2021 or As soon as possible
CLOSING DATE: N/A
DISCLAIMER:
Please note that due to the large number of responses we receive, only candidates being considered
for the above position will be contacted for an interview.
In connection with your application for work with us, we will collect, store, and use the following
categories of personal information about you:
• The information you have provided to us in your CV and covering letter (letter of intent).
• The information you have provided on our application form, including name, title, address,
telephone number, personal email address, date of birth, gender, employment history,
qualifications.
• Any information you provide to us during an interview (including without limitation salary
expectation and current notice period).
• Other information included as part of the application process, such as test results, assessments
results or references.

To the extent permitted by applicable laws, we may also collect, store and use the following
information, known as special personal information:
• Information about your race or ethnicity, religious beliefs, sexual orientation and political
persuasions.
• Information about your health, including any medical condition, health and sickness records.
• Information about criminal convictions and offenses.



SDC Wealth Management(Pty)Ltd is an authorised Financial Services Provider that was established in early 2018 as part of The Skills Development Corporation’s vision of not only providing world class training, but also offering these bright young students the opportunity to use the knowledge they attained to carve out a future for themselves. They need not be part of the shocking unemployment statistics.

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Contact Us

JHB: SUITE 111, 1st FLOOR BLOCK B, CRESTA JUNCTION, CNR JUDGES AND BEYERS NAUDÉ DRIVE, CRESTA, RANDBURG
CAPE TOWN: THIRD FLOOR, TIJGERPARK 3, WILLIE VAN SCHOOR DRIVE, BELVILLE, CAPE TOWN Phone:010 900 3809 Email:info@sdcwealth.co.za
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