JOB SPECIFICATION DEPARTMENT: CALL CENTRE
Call Centre Agent
Suite 111, Block B, 1st Floor, Cresta Junction Job Working hours Monday to Thursday 8:00 – 16:00 Friday 8:00 – 15:00
An outbound call centre agent is responsible for primarily making calls to reach and attract prospective customers.
Call Centre Manager
Honesty – Being Honest with our clients, our colleagues and ourselves.
Integrity – Moral principles ensure that we make business decisions that are aligned to honesty, truthfulness, and fairness.
Trust – This is a value that gets built over time and is necessary to be developed and sustained between colleagues and clients.
Grade 12 / Matric / Equivalent
Knowledge of MS Office.
Knowledge of analysing information.
Knowledge of Call Centre Environment.
Working Knowledge of office equipment.
Organized with the ability to prioritize and multi-task.
Excellent written, verbal and communication Skills.
PREFERRED WORK EXPERIENCE
1-3 years’ experience in similar field
PERSONAL QUALITIES & SKILLS
Excellent verbal and written ability
Excellent listening skills
Decisive and goal orientated
ADDITIONAL JOB DIMENSIONS
|KEY PERFORMANCE AREAS||OUTPUTS AND INDICATORS|
|CALL CENTRE||• Make cold calls to leads and generate sales.|
|• Build rapport.|
|• Utilize strong objection handling skills.|
|• Have strong telephone etiquette.|
|• Maintaining 90% call quality.|
|• Meet daily, weekly, monthly targets and annual key performance indicators (KPIs)|
|• Staying abreast all digital servicing tools within the business and ensuring that the functionality is fully understood.|
|• Adhering to internal and external compliance requirements.|
|• Operating in a high-octane sales environment.|
|` • Easily adaptable to technologies synergies.|
|• Score competency over 85% on bi-annual application of knowledge. (PST Assessment)|
• Full Time Position
• Market related Basic Salary & Commission – To be discussed at interview
• Three months
START DATE: Ongoing recruitment
CLOSING DATE: N/A